Customs and Import RegulationsUpdated 2 years ago

At Surfshop, we are pleased to serve our international customers and deliver our high-quality surf products globally. We understand that international shipping involves complexities such as customs laws and import taxes, which vary by country. To ensure a smooth delivery process, here's a detailed explanation of how we handle international orders:

Understanding Customs and Import Taxes:

• Customs Laws: Each country has its own regulations governing the import of goods. These laws are implemented to control the flow of goods across borders and to ensure compliance with local standards and requirements.
• Import Taxes: When shipping internationally, your order may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are typically based on the item's price, the type of item, and the quantity, which are determined by your local customs office.

Surfshop’s Documentation Support:

• Facilitating Customs Clearance: Surfshop provides all necessary documentation to facilitate the customs clearance process. This includes detailed invoices, proof of origin, and any other documents required by your country's customs authorities.
• Transparency: While we strive to provide all the necessary paperwork, we have no control over customs decisions and cannot predict what charges they might impose. Therefore, Surfshop is not responsible for additional charges that may occur during the customs clearance process.

Customer Responsibilities:

• Payment of Charges: It is important for customers to be aware that additional customs charges are the responsibility of the recipient. Surfshop does not cover these costs. We recommend contacting your local customs office for precise charges before placing an order.
• Compliance with Local Regulations: As the importer of record, the customer must comply with all laws and regulations of the destination country. Non-compliance can lead to the parcel being returned to us or even destroyed.

Support and Assistance:

• Customer Service: Our customer service team is here to assist with any questions you might have about your international order. From understanding potential fees to tracking your shipment, we are here to help every step of the way.
• Tracking and Updates: We provide tracking information for all shipments, allowing you to follow your package as it moves towards its final destination. This information can help estimate delivery times and prepare for any required customs payments.

Surfshop values its international customers and aims to make the purchasing and shipping process as clear and straightforward as possible. We understand the importance of having a reliable partner when navigating international shipping and customs processes. If you have any further questions or need assistance with your international order, please don't hesitate to reach out to our support team. We are committed to ensuring that you have a positive shopping experience with Surfshop, no matter where you are in the world.