FAQ
When will my order ship?
At Surfshop, we understand how important it is for you to receive your order promptly. Below you'll find information to help you track your order and understand more about our shipping processes. Once your order has been shipped, you will receive a c
Returns Policy
At Surfshop, we want you to be thrilled with your new surfboard. If you're not 100% satisfied with your purchase, we've made our return policy simple and convenient. Here’s how you can make a return or exchange with confidence:. We only replace items
International shipping information
At Surfshop, we are thrilled to offer our products worldwide. Here's what you need to know about our international shipping policies:. When ordering from Surfshop, shipments may be subject to import fees and taxes which are levied once a shipment rea
Do you offer wholesale or bulk pricing?
If you are considering purchasing our products in bulk or are interested in a wholesale partnership, we warmly invite you to get in touch with us to explore your options. At Surfshop, we are committed to fostering strong business relationships and ar
Payment Security Measures
At Surfshop, we prioritize the security of your transactions. All payments are processed through encrypted channels using industry-standard security measures including SSL certificates. We regularly update our systems to adhere to the latest...
Surfboard Care and Longevity
Proper care can significantly extend the life of your surfboard: Avoid prolonged exposure to sunlight and heat, rinse with fresh water after each use, store in a padded bag to avoid dings and scratches, periodically check for and repair any dings...
Customs and Import Regulations
At Surfshop, we are pleased to serve our international customers and deliver our high-quality surf products globally. We understand that international shipping involves complexities such as customs laws and import taxes, which vary by country. To ens
Order Tracking Features
At Surfshop, we understand the excitement that comes with ordering a new surfboard or gear, and we strive to keep you informed every step of the way from our door to yours. Upon shipping your order, we promptly send you a tracking number via email, w
Extended Warranty and After-Sales Services
At Surfshop, we stand behind the quality and craftsmanship of our surfboards with a comprehensive one-year warranty that covers all manufacturing defects and material faults. This warranty is designed to give you peace of mind, ensuring that your sur
Return and Exchange Procedure
To initiate a return or exchange, contact our support team within 30 days of delivery to receive a Return Merchandise Authorization (RMA) number, pack the item in its original packaging and include any accessories or free gifts included in your...
Shipping Options Overview
Surfshop offers both domestic and international shipping: Domestic uses ground shipping typically within 3-5 business days; expedited options available. International may take 7-21 business days, depending on customs and local delivery protocols....
Order Modification and Cancellation Process
To modify or cancel your order, please follow these steps: Contact our customer service within 24 hours of placing the order, provide your order number and the details of the change or reason for cancellation, confirm modification or cancellation...
Selecting a Surfboard Based on Conditions
Different surfing conditions often require different types of surfboards. For small and mushy waves, a longboard or a fish surfboard is ideal due to their larger surface area which helps in catching waves easier. For larger and faster waves, a...
How to Handle Size Questions
How to Choose the Perfect Size for Your Birdy Grey Dress. Introduction: Finding the right size for your Birdy Grey dress is essential for looking and feeling your best on the big day. We understand that sizing can be tricky, so we’ve put together thi
How to Return or Exchange Your Birdy Grey Dress
Hey Birdy! All items are eligible for a return within 30 days of delivery, as long as they are in their original, unworn condition with tags on, EXCEPT:• SWATCHES• PERSONALIZED ITEMS• FINAL SALE ITEMS. If your order contains both a return-eligible it
How to Install A Flagpole
Nothing is more beautiful to behold then seeing your flag flapping gently in the breeze, high over your home or business. It's a head turning statement to be proud of. We want you to enjoy your flagpole for years to come so please ensure you have rea
Shipping & Returns
OUR SHIPPING GUARANTEE. If you have indicated that your order is a gift for someone, we will endeavour to get it delivered to you ASAP as we process them in our systems within 24 hours of receiving the order from you!. However we have found that some