Extended Warranty and After-Sales ServicesUpdated 2 years ago

At Surfshop, we stand behind the quality and craftsmanship of our surfboards with a comprehensive one-year warranty that covers all manufacturing defects and material faults. This warranty is designed to give you peace of mind, ensuring that your surfboard remains in prime condition for catching waves without any concerns about build quality.

Details of the Warranty:

• Coverage: The warranty specifically covers any issues that arise from manufacturing defects or the use of faulty materials. This includes problems with the surfboard's construction, such as delamination, faulty stringers, or improper installation of fixtures and fittings that were part of the original manufacturing process.
• Exclusions: The warranty does not cover damages resulting from normal wear and tear, improper use, unauthorized modifications, or exposure to extreme environmental conditions. Additionally, damages incurred during transportation or handling by third parties are not covered.
• Claim Process: To initiate a warranty claim, please contact our customer service team with proof of purchase, a detailed description of the issue, and photographic evidence of the defect. We will assess your claim and, if validated, provide repair, replacement, or a refund at our discretion.

Beyond the Warranty: To support the longevity of your surfboard beyond the initial warranty period, Surfshop offers a variety of affordable repair services. Whether it’s fixing a ding, repairing a crack, or replacing a fin box, our skilled technicians can restore your board to optimal condition.

Maintenance Tips to Extend the Life of Your Surfboard:

• Regular Cleaning: After each use, rinse your surfboard with fresh water to remove salt, sand, and other residues that can degrade the materials over time.
• Storage: Store your surfboard in a cool, dry place away from direct sunlight. UV rays can weaken the foam core and fade the artwork. Using a surfboard bag for storage and transport can further protect your board from physical damage.
• Waxing: Regularly reapply wax to maintain grip on the deck but also check and clean old wax periodically to avoid buildup of dirt.
• Regular Inspections: Periodically inspect your surfboard for any signs of wear or damage, such as cracks or delaminations. Early detection and repair are key to preventing more significant issues.

By following these guidelines and taking advantage of our post-warranty support, you can significantly extend the life and performance of your Surfshop surfboard. For more detailed maintenance advice or to schedule a repair, please reach out to our team. We are committed to ensuring that every surf session is perfect and that your surfboard lasts as long as your passion for the waves.