International shipping informationUpdated 2 years ago

FAQ: International Shipping

At Surfshop, we are thrilled to offer our products worldwide. Here's what you need to know about our international shipping policies:

Customs, Duties, and Taxes:

When ordering from Surfshop, shipments may be subject to import fees and taxes which are levied once a shipment reaches your country:

• Customs Charges: You, the customer, are responsible for all customs charges applied to the shipment. Unfortunately, Surfshop has no control over these charges and cannot predict what they may be, as customs policies vary widely from country to country.
• Duties and Taxes: Duties and taxes are determined by the customs agency within the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

Shipping Process and Delivery Times:

• Shipping Carriers: We use reputable international shipping companies that offer tracking and reliable service to ensure your order arrives promptly and safely.
• Estimated Delivery: International shipping times vary depending on the destination but typically take between 7 to 21 business days. Please note that delays can occur in customs and these delays are beyond our control.

Important Considerations:

• Customs Delays: Your order may be delayed in customs, and you might need to provide additional information to clear your order. Please be prepared to provide receipts or other requested information to the customs officers.
• Carrier Actions: Surfshop is not responsible for any actions taken by customs or the chosen package delivery service, including holding your package at a depot or handling fees that may be applicable upon delivery.

Contact Us:

Should you have any questions or need further clarification about international shipping, customs charges, or if you require assistance with your international order, please contact us directly at [email protected] or call us at +1111111111111111. We are here to help and ensure your Surfshop experience is seamless and enjoyable.

Thank you for choosing Surfshop for your surfing needs. We look forward to delivering our quality surf products to your shores!