Order Modification and Cancellation ProcessUpdated 2 years ago

If you need to modify or cancel your order at Surfshop, we have a straightforward process designed to accommodate your needs efficiently. Here are the detailed steps you should follow to ensure your request is handled promptly:

Steps to Modify or Cancel Your Order:

1. Contact Customer Service Promptly:
   • Reach out to our customer service team as soon as possible, ideally within 24 hours of placing your order. This timing is crucial as it allows us to address your request before your order is processed and dispatched.
2. Provide Necessary Details:
   • When contacting customer service, please have your order number ready. Additionally, explain the specific changes you wish to make or your reason for cancellation. This information will help us to swiftly identify your order and understand your needs.
3. Confirmation of Modification or Cancellation:
   • Our customer service team will review your request and confirm whether the modification or cancellation can be processed. If your order has not yet been shipped, we will make the necessary changes or cancel your order as requested.
   • If a refund is applicable, we will initiate it immediately upon confirming the cancellation. Please note, refunds typically take a few business days to reflect in your account, depending on your bank or payment service provider.
4. Handling Orders Already Dispatched:
   • If your order has already been dispatched, we are unable to modify it. However, you still have the option to return the item once you receive it. Our return policy will guide you through the steps to return your order for a refund or exchange.

Additional Information:

• Our customer service team is available to assist you with any queries or concerns you might have about the order process. You can reach them via email at [email protected] or by phone at +1111111111111111.
• We strive to process all modifications and cancellations efficiently to minimize any inconvenience to our customers. However, we encourage you to review your order details carefully before submitting to avoid the need for changes.

At Surfshop, we understand that sometimes plans change, and we are committed to providing flexibility and support to meet our customers' needs. Whether you need to tweak your order or decide against it, we are here to help make the process as smooth and hassle-free as possible. Thank you for choosing Surfshop, and we look forward to serving you.