Order Tracking FeaturesUpdated 2 years ago

At Surfshop, we understand the excitement that comes with ordering a new surfboard or gear, and we strive to keep you informed every step of the way from our door to yours. Upon shipping your order, we promptly send you a tracking number via email, which plays a crucial role in the transparency of our delivery process.

How to Use Your Tracking Number:

• Tracking Email: Once your order is dispatched, you will receive an email containing a tracking number. This number is unique to your package and is essential for monitoring its journey.
• Tracking Online: You can enter this tracking number on our website’s tracking page. This will provide you with real-time updates on the location of your order. Our tracking system is linked directly with our shipping partners, ensuring you receive the most current information available.

Features of Our Tracking System:

• Real-Time Updates: Our tracking system updates the status of your order at every checkpoint. Whether your package is in transit, out for delivery, or has been delivered, you’ll know exactly where it is at any given moment.
• Estimated Delivery Dates: Along with location updates, our system provides estimated delivery dates. This feature helps you know when to expect your order, allowing you to plan accordingly.
• Delivery Adjustments: If you need to make any changes to the delivery, such as updating the address or scheduling a specific delivery date, our system offers flexibility where possible. Adjustments can be made directly through the tracking interface or by contacting our customer service team.

Support and Assistance:

• Customer Service: If you encounter any issues with tracking your order, or if the information seems inconsistent, our dedicated customer service team is here to help. You can reach out via email, phone, or our live chat service.
• FAQ and Help Center: For additional assistance, our online Help Center includes a section on shipping and tracking, offering step-by-step guides and answers to common questions.

We at Surfshop are committed to not only providing high-quality surf products but also ensuring that your experience from purchase to delivery is smooth and enjoyable. We believe that the anticipation of your new surf gear should be part of the fun, and our reliable tracking system plays a pivotal role in enhancing this experience. Thank you for choosing Surfshop, and we look forward to serving you with the best in surf gear and customer care.