Return and Exchange ProcedureUpdated 2 years ago

At Surfshop, we strive to ensure that you are completely satisfied with your purchases. If for any reason you are not happy with an item, our return and exchange policy is designed to be straightforward and customer-friendly. Here’s a detailed step-by-step guide on how to initiate a return or exchange:

Step 1: Contact Our Support Team

• Initiate the Process: To begin the return or exchange process, please contact our customer support team within 30 days of delivery. You can reach us via email at [email protected] or by phone at +1111111111111111.
• Return Merchandise Authorization (RMA) Number: During your interaction with our support team, you will be issued a Return Merchandise Authorization (RMA) number. Please note that this number is essential for processing your return or exchange and must be clearly marked on the outside of your package.

Step 2: Prepare Your Item

• Packaging: Carefully pack the item in its original packaging. Ensure that the product is well-protected against damages during transit.
• Include All Components: Include any accessories, manuals, and free gifts that were part of your purchase. The return of a complete item ensures a swift process and avoids any potential delays.
• Attach Documentation: Include a copy of your receipt or proof of purchase along with the RMA number provided by our support team.

Step 3: Shipping Your Item

• Prepaid Mailing Label: Attach the prepaid mailing label that we provide to the package. This label allows you to ship the item at no additional cost.
• Drop Off: Take the package to the designated carrier or drop-off point specified in the return instructions.

Step 4: Processing Your Return

• Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return conditions and that all parts and accessories are included.
• Refund or Exchange: After the inspection is complete, we will process your refund or prepare your exchange item. Refunds are processed within 5-7 business days and will be credited back to your original method of payment. If you opted for an exchange, your new item will be shipped to you promptly.

We understand that returns and exchanges can be necessary sometimes, and we are committed to making this process as seamless as possible. Our goal is to minimize any inconvenience to you and ensure that your experience with Surfshop remains positive, even if a product doesn’t work out as expected. Should you have any questions during the process or need further assistance, our customer support team is readily available to help you. Thank you for choosing Surfshop!