When will my order ship?Updated 2 years ago
FAQ: Where Is My Order?
At Surfshop, we understand how important it is for you to receive your order promptly. Below you'll find information to help you track your order and understand more about our shipping processes.
Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email that includes a tracking number and a link to the carrier's website. Here’s how you can track your order:
- Check Your Email: Look for the shipping confirmation email we sent. It contains your tracking number and a link to the carrier’s tracking page.
- Visit the Carrier’s Website: Use the tracking number provided to see the shipping status of your order.
If You Haven't Received a Tracking Number:
If you haven’t received a shipping confirmation email with your tracking information within a few days of placing your order, please check the following:
- Check Your Spam Folder: Sometimes emails can accidentally be sent to your spam folder.
- Verify Your Email Address: Ensure that we have the correct email address on file.
- Contact Us: If you still can’t find your shipping confirmation, please contact us at [email protected] or call us at +1111111111111111 for assistance.
Estimated Delivery Times:
- Standard Shipping: Typically takes 3-5 business days after processing.
- Expedited Shipping: Available options will be provided at checkout, typically taking 1-3 business days.
If Your Order Hasn’t Arrived:
- Check the Tracking Information: Delays are often indicated in the tracking information. Sometimes packages can be delayed due to unforeseen circumstances or backlogs.
- Contact the Carrier: The fastest way to find out where your package is to contact the carrier directly using the tracking number provided.
- Reach Out to Us: If you have any concerns about your order’s location and estimated delivery date, we’re here to help.
Still Need Help?
If you have any further questions about your order or our shipping policies, please don’t hesitate to contact us at [email protected] or call us at +1111111111111111. We’re committed to providing you with timely updates and ensuring your complete satisfaction.
Thank you for shopping with Surfshop! We are excited for you to receive and enjoy your new surfboard.